A bit about Rossio...
The station was designed by architect José Luis Monteiro and built between 1887 and 1890
Conceived at first as a Central Station, it is now the starting-point for the Lisboa-Sintra suburban railway
Several methodologies were applied to identify the main issues inside and in the vicinity of the station, in particular: Affinity diagramming, Brainstoming Webs, Behavioral mapping (coupled with shadowing), Surveys, Personas as well as a wide array of observational techniques
The following maps exemplify some of our findings
Distribution of Public & Private areas
Services
Light Intensity
Passengers Flow
Observation allowed us to gain specific insights concerning the users of the station: Some behaviours invited us to reconsider the level of comfort of the station for a more vulnerable population as well as users with labor-intensive jobs who transit through Rossio
These roof windows allow for the same value in light intensity on the periphery of the platforms as on the central nave
Observation and a survey indicating the lack of seats, allowed us to understand that the users of the station end up resorting for support on the low walls surrounding the train tracks, with the increased risk of falling and accidents while possibly retrieving objects
Having in mind the connection to Sintra and proximity to other gardens and parks, the new layout intends to:
